Delivery
Where does KAVORRI deliver?
KAVORRI currently delivers to addresses within the United Kingdom only. We do not ship to any other country at this time.
Is delivery free?
Yes. Delivery is free on every order delivered within the United Kingdom. The price shown at checkout is the final price you pay.
You will not be asked to pay any additional delivery, handling, customs or import charges on delivery.
Which carrier do you use?
All orders are delivered by UPS. Once your order has been dispatched, you will receive a tracking number by email so you can follow your parcel.
How long does delivery take?
Our total estimated delivery time is 7 to 14 business days, Monday to Friday.
This includes:
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Handling time: 1 to 2 business days
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Transit time: 6 to 12 business days
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Carrier: UPS
Business days are Monday to Friday and exclude weekends and public holidays. Orders placed after 6:00 PM GMT/BST, or on a weekend or public holiday, are processed on the next business day.
How can I track my order?
Once your order has been dispatched, we will send you a confirmation email with your tracking number and a link to follow your parcel.
If you have not received tracking information within the stated handling time, please contact us at contact@kavorri.com and we will look into it.
What should I do if my order has not arrived?
If your order has not arrived within the total estimated delivery time of 7 to 14 business days, please contact us at contact@kavorri.com with your order number.
We will open an enquiry with UPS, keep you updated, and either locate your parcel or arrange a replacement or full refund.
What happens if my order arrives incomplete?
Some orders may be sent in more than one parcel, and the parcels may arrive on different days.
If any item is still missing after the full delivery window, please contact us with your order number. We will resolve the issue, including by sending the missing item or refunding it where appropriate.
Returns & Refunds
Can I return my order?
Yes. KAVORRI accepts returns within 14 days of you receiving your order.
To be eligible for a return, items should be unused, in the same condition in which you received them, and returned in their original packaging with any accessories, manuals and fittings included.
Can I return an installed light?
For hygiene, safety and practical reasons, we may be unable to accept returns of items that have been installed and wired to the mains, unless the item is faulty.
Faulty, damaged, incorrect or undelivered items are always covered.
How do I start a return?
You can start a return in one of two ways:
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Email us at contact@kavorri.com with the subject line “Return – [your order number]”.
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Call us on +447488813060 during our customer service hours.
Please include your order number, the item or items concerned, and the reason for the return.
Once we receive your request, we will confirm the return and send you the return instructions. Please do not send any item back before your return has been approved.
Who pays for return shipping?
Unless the item is faulty, damaged, incorrect or never arrived, return shipping is at the customer’s cost.
If the item is faulty, damaged, incorrect or undelivered, KAVORRI will arrange a replacement or refund at no cost to you.
Can I change or cancel my order?
Order changes or cancellations may be requested by contacting us at contact@kavorri.com as soon as possible after placing your order. If you need to correct your delivery address, please contact us within 24 hours of placing your order. We cannot guarantee changes or cancellations once an order has entered processing or has been dispatched. If your order has already been dispatched, please follow the returns process set out in our Refund Policy after delivery.
Do you charge a restocking fee?
No. KAVORRI does not charge any storage or restocking fee.
Where should I send my return?
Approved returns must be sent to our dedicated returns address:
13 RUE DE MOULIGNON
77860 COUILLY-PONT-AUX-DAMES
FRANCE
This is separate from our registered office. Please do not send returns to the registered office.
When will I receive my refund?
Refunds are issued to your original payment method.
Once we receive and inspect your returned item, we will process your refund within 7 to 10 business days. The time it takes to appear on your statement then depends on your bank or payment provider.
What should I do if my item arrives damaged?
If your parcel or item arrives damaged, please contact us within 48 hours of delivery.
Email contact@kavorri.com with your order number and photographs of the damage. We will arrange a replacement or a full refund at no cost to you.
What if I receive the wrong item?
If you receive an item different from the one you ordered, please contact us at contact@kavorri.com.
We will arrange for the correct item to be sent and for the wrong item to be collected or returned at our cost.
Warranty & Installation
Do KAVORRI lights come with a warranty?
Yes. KAVORRI provides a 2-year warranty against manufacturing defects and electrical faults, valid from the date of delivery.
This warranty applies under normal domestic use and is in addition to your statutory rights as a consumer.
What does the warranty cover?
The 2-year warranty covers manufacturing defects and electrical faults under normal domestic use.
It does not cover normal wear and tear, misuse, accident, neglect, incorrect installation, failure to follow the supplied instructions, replaceable consumable parts such as bulbs where supplied, or products that have been modified or repaired by unauthorised parties.
Do I need an electrician to install my light?
KAVORRI products are electrical goods. Where installation involves connection to mains electricity, we strongly recommend that fitting is carried out by a qualified, competent electrician in accordance with the applicable wiring regulations.
Please retain the installation instructions supplied with your product.
Payments
What payment methods do you accept?
KAVORRI accepts the following payment methods:
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Visa
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Mastercard
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American Express
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Shop Pay
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Klarna
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PayPal
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Apple Pay
Available payment methods are also displayed at checkout.
What currency do you charge in?
All transactions are processed in GBP (£).
The price shown on the product page, in your basket and at checkout is the final amount you will be charged.
How much will I pay?
The price shown at checkout is the total you pay, in GBP. UK shipping is free, and there are no additional charges on delivery.
Is my payment secure?
Yes. Payments are processed through secure, PCI-DSS compliant payment providers.
Your payment information is encrypted in transit using industry-standard SSL/TLS technology. KAVORRI does not see or store your full card number or security code.
Products
What does KAVORRI sell?
KAVORRI sells interior and exterior lighting for modern UK homes, including wall lights, pendant lights, ceiling lights and outdoor lighting.
Each product page includes the key information available for that product, such as dimensions, materials, finish, suitability and technical details where provided.
Are product colours exactly the same as shown online?
We make every effort to display our products accurately. However, colours and finishes may vary slightly depending on your screen settings and lighting conditions.
Please refer to the written specifications on each product page before ordering.
Contact
How can I contact KAVORRI?
You can contact KAVORRI using the details below:
Email: contact@kavorri.com
Telephone: +447488813060
Customer service hours: Monday to Friday, 10:00 AM to 6:00 PM GMT/BST. Closed on Saturdays, Sundays and public holidays.
We aim to reply to all enquiries within 24 working hours.
Who operates KAVORRI?
KAVORRI is operated by Silavann-john LIM (SNL.CF).
Registered business: Silavann-john LIM (SNL.CF) (sole trader)
SIRET: 983 192 030 00028
Registered office:
10 RUE DE LA PAIX, 75002 PARIS, FRANCE
Please note that this is the registered office and not the returns address. Returns must only be sent to the dedicated returns address after approval.